New Era

What’s Changing — and What Isn’t

Changing
Our name and visual identity
Product packaging

Staying the Same
Our formulas, team, and mission
The results you love, Our commitment to innovation + quality

Why Now?

Rebranding isn’t easy — it’s time-consuming, expensive, and honestly , scary. We’ve invested heavily to transition our product into new packaging + recreating all of our brand assets. But with trademark restrictions holding us back, it was the only way forward.

Making this leap now means we can take Copini global with confidence, without limitations.

Will My Products Look or Feel Different?

Not on your face. The formulas haven’t changed. The only difference is the packaging and the name on the wand.

Are You Launching Anything New With the Rebrand?

Yes! To celebrate, we’re introducing two new Power Play shades — Crave + Rhubarbie — and this is just the beginning of Copini Beauty.

How Can I Support?

You already are. By being here, sharing our story, and using our products, you’re helping Copini Beauty grow into its next chapter. This is your club as much as ours.

Orders

When will my order ship?

We're quick! 

For orders shipping from Australia placed before 12 PM AEST on weekdays ship the same day. Orders placed after 12 PM or on weekends ship the next business day.

For orders shipping from the USA placed before 12 PM PST on weekdays ship the same day. Orders placed after 12 PM or on weekends ship the next business day.

How can I track my order?

You'll receive a tracking number via email once your order ships.. If you have any issues, reach out to us at hi@copinibeauty.com.

Can I cancel or change my order?

Unfortunately, we can't cancel or change orders once they're placed, as we begin processing them immediately. If you no longer need your order, you can return it according to our returns policy.

Do you offer free shipping?

We offer free standard shipping on all Australian orders over $100AUD. For those who need their Copini Beauty fix faster, we also offer express shipping for a flat fee.

Can I ship my order to a hotel or Airbnb?

You can, but please be aware that Copini Beauty is not responsible for lost or misplaced packages once delivery is confirmed. It's your responsibility to track your order and ensure someone is available to receive it.

Returns

What is your return policy?

We offer a 14-day return policy for a full refund on products purchased at www.copinibeauty.com Return requests must be made within 14 days of receiving your order. We only accept returns for products that are unopened, unused, and in their original packaging.Products need to be returned at your own shipping expense.

How do I make a return?

Easy! Email us at hi@copinibeauty.com with your order number and request a return.

Are there any exceptions to your return policy?

We cannot accept returns on sale items or gift cards. We also do not offer exchanges for change-of-mind purchases.

Who pays for return shipping?

Return shipping costs are your responsibility.

How soon will I get my refund?

Once your return is received and inspected (usually within 14 days), your refund will be processed to your original payment method within 72 hours.

My item arrived damaged or I received the wrong item. What should I do?

Oh no! Please email us at hi@copinibeauty.com within 14 days of receiving your order with your order number and a photo of the issue. We'll gladly assist you.

PRODUCT

Are your products vegan and cruelty-free?

Absolutely! All Copini Beauty products are vegan and cruelty-free.

Where else can I purchase Copini Beauty products?

Currently, our products are exclusively available at www.copinibeauty.com

INTERNATIONAL ORDERS

Do you ship internationally?

Yes, we do! We currently ship within AUS, USA, UAE and NZ.

Have more questions?

We're here to help! Email us at hello@copinibeauty.com